GM5 Relay Repair Service
People are always asking me if I'm still doing repair. Yes, YES, YES!, I am still doing repairs. Please don't ask me if I am still doing repairs. Yes I am still doing repairs.
I have added a Testimonials web page. These are snipets from actual emails from people who I have done work for. They are directly copied from their emails with all the grammar and spelling mistakes left in.
Ok, for my repair service, this is how it works.
I need to determine if you even have a door lock relay problem or if it's
the actuator problem. I do not want to take your module in for relay replacement
if that's not the problem. This is a waste of your money and doesn't help
my reputation. The first step is to:
1) Send an email to scott@bmwgm5.com or call
me at 310-283-4273 and say that you are interested
in my GM5 Repair service.
2) Tell me your cars year, model, body style (4dr sedan, 4dr wagon, 2dr coupe
or convertible).
3) Briefly describe the problem you are having with the door locks. Which
doors are failing. Include things like, intermittantly doesn't unlock with
the key fob or the center console button. Seems to be worse on hot or cold
days. Gas filler door stays locked (yes, this is helpful). I don't care if
the trunk or windows work, this is irrelavent. It has nothing to do with the
door lock system.
4) You will notice that I have not posted my address. This is so no one can
send in a module without first getting approval for repair. Once I determine
that GM5 Relay replacement is the way to go I will email you my shipping address.
Payment is to be made by including a money order or cashiers check with the
module. Some people have included cash. I don't recommend this, but, cash
is always accepted. Payment can also be made via PayPal to my scott@bmwgm5.com
account. Payment should be made before I receive the module otherwise your
repair job may be delayed while I wait for payment.
I get asked all the time if the car will be usable while the GM5 module is out of the car. Yes, the car run and drive just fine without the GM5 module. A few things won't work of course, but, they have nothing to do with the engine, transmission, steering, lights or brakes. For a list of what won't work and other frequently asked questions please have a look at my GM5 FAQ Page.
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GM5 Door Lock Relay Service
or GM5 Rear Window Relay Service
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Priority Service
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Express Service
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| Within the US |
$90
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$120
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| Outside the US |
$120 USD
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$140 USD
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| Drive Up Service |
$120
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GM5 Front Window Relay Service
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Priority Service
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Express Service
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| Within the US |
$100
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$130
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| Outside the US |
$130 USD
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$150 USD
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| Drive Up Service |
$130
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With Priority Service, modules are repaired and shipped out within 24 hours of receiving the module. Most are shipped out the same day. Return shipping is via USPS Priority Mail (approx 2-3 days within the US and 6-10 days outside the US)
With Express Service, modules are repaired and sent out the same day they are received. Return shipping is via USPS Express Mail (usually delivered overnight within the US and in about 5-6 days outside the US). With Express Service I usually require a signature upon delivery. If you request it I can waive the signature and allow the post man to leave the package at your doorstep.
Drive Up Service is where you schedule an appointment with me and you drive your car over to my place in Torrance (approx 17 miles south of downtown LA). While you wait I will remove the GM5 module from your car, replace the relays, reinstall the module back in your car and put everything back together. You won't have to get dirty at all. This takes about 35-45 minutes to complete.
Repairs and shipping are normally done only during regular business hours. I normally don't work on modules on the weekend unless you want Drive Up service and make an appointment. Modules that arrive on Saturday won't be shipped out until Monday.
Once I have reviewed your information I will try and determine if GM5 Relay replacement is right for you. In some cases, like when only 1 door of a 2dr coupe is having problems, I may not be able to determine beyond a reasonable doubt what the cause is. If it sounds to me like a relay problem I will then give you my address of where to ship the module for repair.
Payment should be made via a cash, cashiers check or money order shipped with the module or via PayPal to scott@bmwgm5.com. Do not use personal checks as this will delay the repair until it clears. Also when using in PayPal do not use eCheck as this takes 7-10 days to clear and will delay the repair.
Packing and shipping the module. The GM5 contains ICs which are static sensative. Do not take the board out of the gray box. Place it in a static safe bag or wrap it in static safe bubble wrap (usually pink or blue). If they are not available use paper. Paper being made from organic material is slightly conductive and does not usually build up a static charge like untreated plastics. The post office has free boxes available is shipping via Priority Mail or Express Mail. One of my favorites is the 13.5" x 11.5" x 2.5" box that is available in Priority Mail and Express Mail versions. There is also the Priority Mail Small Flat Rate box which is just big enough for the GM5 plus 2-3 layers of bubble wrap. It's a little snug, but, I haven't had any problems yet. Cost to ship using the Small Flat Rate box is only $4.95. This is the most economical way to ship.
GM5 Combo Repair Service
Want rear window relays and front window relays replaced also? No problem, I can do that. Just pick one of the services above and then add the cost of the other set of relays. No additional cost for installation. Rear window are $30 a set of two and front window relays are $40 a set of two.
To arrange a repair you must send me an email (scott@bmwgm5.com) with a brief description of your problem to try and make sure that it's the relays that are bad and not the actuators. I turn away roughly 30-40% of people because their problem is NOT the relays. Let me know your year, model, # of doors or body style, exactly which door(s) don't work and briefly under what conditions. I want to be as sure as possible that it's a relay problem before I accept your module for repair. I do this for your benefit! I will usually reply back in under an hour.
Notes on shipping the module in. Do not remove the board from the module casing. Send it in an antistatic bag if you have one, otherwise use a paper bag (inferently antistatic). Do No wrap it in plastic that isn't anti-static. You can ship the module to me via any means you wish, FedEx, UPS, USPS, I don't care, they will all get to me. I do recommend against UPS though. The lazy bitch that delivers in my area ignores the "signature required" and just leave packages on my porch without the courtesy of a knock. I've had two packages disappear, luckily they weren't customer modules.
Payment should be made by money order shipped with the module or via PayPal to my email address, scott@bmwgm5.com.